Our refund and returns policy lasts 25 days.
If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Because MSTIhub provides digital content and live online experiences, such as webinars, workshops, and downloadable materials, refunds may only be granted under specific circumstances:
We will issue a refund if:
You were charged in error or experienced a duplicate payment.
You were unable to access the digital content or live session due to a technical issue on our side.
The purchased event was cancelled or rescheduled and you can no longer attend.
To complete your refund, please contact our support team within the 25-day window using the email associated with your purchase.
Refunds will not be issued if:
You changed your mind after gaining access to members-only content or a live event.
You failed to attend a live webinar for reasons outside our control.
The 25-day period has passed since your original payment.
To request a refund, please email:
support@mstihub.com
Include your:
Full name
Date of purchase
Email address used at checkout
Brief reason for your request
We’ll review your submission and reply within 3–5 business days.
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received it, please contact us at hello@mstihub.com
If you have any questions about this policy, please contact us at:
hello@mstihub.com
